Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund.

To be eligible for a return, the following additional requirements must be met:

  • The item must be unused and in the same condition that you received it. 
  • The item must be in the original packaging (if applicable).
  • You must submit a receipt or proof of purchase.
  • Your item must have been purchased at regular price. Sale items cannot be returned. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

Late or Missing Refunds

If you haven’t received a refund within 10 business days after the return has been received and inspected, follow these steps:

  • First, double check your bank account.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

P.O. Box 290624

Kerrville, TX 78029-0624.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping returns

To return your item, please mail it to the following return address:

P.O. Box 290624

Kerrville, TX 78029-0624.

Please note that you are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you can vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need further assistance?

If you have additional questions related to refunds and returns, contact us at [email protected].